{"id":911,"date":"2022-08-04T15:01:50","date_gmt":"2022-08-04T13:01:50","guid":{"rendered":"http:\/\/recover.jellyfishcreativestudio.be\/?p=911"},"modified":"2025-03-21T15:18:57","modified_gmt":"2025-03-21T14:18:57","slug":"jak-udrzovat-dobre-zakaznicke-vztahy-a-pritom-vyzadovat-placeni-vasich-faktur","status":"publish","type":"post","link":"https:\/\/www.recover.eu\/cs\/rada-2\/jak-udrzovat-dobre-zakaznicke-vztahy-a-pritom-vyzadovat-placeni-vasich-faktur\/","title":{"rendered":"Jak si udr\u017eet dobr\u00e9 vztahy se z\u00e1kazn\u00edky p\u0159i uplatn\u011bn\u00ed n\u00e1roku na \u00fahradu sv\u00fdch faktur?"},"content":{"rendered":"<p>Pro ka\u017ed\u00fd podnik jsou kl\u00ed\u010dov\u00e9 dobr\u00e9 vztahy se z\u00e1kazn\u00edky a pozitivn\u00ed cash flow. Zji\u0161t\u011bn\u00ed, \u017ee sed\u00edte na hromad\u011b nezaplacen\u00fdch \u00fa\u010dt\u016f, se proto m\u016f\u017ee zd\u00e1t jako slep\u00e1 uli\u010dka.<\/p>\n\n\n\n<p>Na druhou stranu pro va\u0161eho z\u00e1kazn\u00edka m\u016f\u017ee \u0161patn\u00e1 faktura\u010dn\u00ed zku\u0161enost po\u0161kodit d\u016fv\u011bru ve va\u0161i spole\u010dnost. Takov\u00e9 nap\u011bt\u00ed \u0161kod\u00ed \u00fasp\u011b\u0161n\u00fdm vztah\u016fm mezi ob\u011bma stranami a p\u0159edstavuje hrozbu pro cel\u00fd obchodn\u00ed vztah.<\/p>\n\n\n\n<p>Co tedy m\u016f\u017eete d\u011blat, kdy\u017e stoj\u00edte p\u0159ed obt\u00ed\u017enou situac\u00ed p\u0159i v\u00fdb\u011bru mezi udr\u017een\u00edm vztahu se z\u00e1kazn\u00edkem a zaplacen\u00edm faktury?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Jak\u00e9 jsou d\u016fvody, pro\u010d se z\u00e1kazn\u00edci opo\u017e\u010fuj\u00ed s platbami?<\/h2>\n\n\n\n<p>Ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f jsou pozdn\u00ed platby d\u016fsledkem probl\u00e9m\u016f s pen\u011b\u017en\u00edmi toky va\u0161ich z\u00e1kazn\u00edk\u016f. C\u00edt\u00ed n\u011bco podobn\u00e9ho hanb\u011b. Ob\u00e1vaj\u00ed se, \u017ee jejich probl\u00e9my s pen\u011b\u017en\u00edmi toky se stanou obecn\u011b zn\u00e1m\u00fdmi. Dr\u017e\u00ed se tedy p\u0161tros\u00ed politiky a nereaguj\u00ed na upom\u00ednky od sv\u00fdch dodavatel\u016f.<\/p>\n\n\n\n<p>Je tak\u00e9 mo\u017en\u00e9, \u017ee v\u00e1\u0161 z\u00e1kazn\u00edk nechce platit kv\u016fli sporu o objedn\u00e1vku nebo doru\u010den\u00ed \u2013 nap\u0159\u00edklad kv\u016fli \u0161patn\u00e9mu zbo\u017e\u00ed nebo probl\u00e9m\u016fm s kvalitou.<\/p>\n\n\n\n<p>Pokud budete na z\u00e1kazn\u00edka p\u0159\u00edli\u0161 tla\u010dit, aby mu byla proplacena faktura, mohlo by to v\u00e9st ke st\u0159etu. Ka\u017ed\u00fd podnik pot\u0159ebuje shroma\u017e\u010fovat nezaplacen\u00e9 faktury, aby si urovnal cash flow, ale nikdo nem\u00e1 r\u00e1d, kdy\u017e je pod tlakem. Tak\u00e9 vyhro\u017eov\u00e1n\u00ed klientovi pr\u00e1vn\u00edmi kroky nen\u00ed zdrav\u00e9 pro dlouhodobou budoucnost vztahu.<\/p>\n\n\n\n<p>Na druhou stranu hran\u00ed na emocion\u00e1ln\u00ed spojen\u00ed nen\u00ed z\u00e1rukou. Dodavatel a z\u00e1kazn\u00edk se \u010dasto znaj\u00ed, co\u017e m\u016f\u017ee prvn\u00edho v\u00e9st k tomu, \u017ee druh\u00e9mu automaticky poskytne del\u0161\u00ed platebn\u00ed podm\u00ednky. Z\u00e1kazn\u00edk pak m\u016f\u017ee vyu\u017e\u00edt t\u00e9to d\u016fv\u011bry ke zv\u00fdhodn\u011bn\u00ed plateb jin\u00fdch dodavatel\u016f.<br>N\u011bkte\u0159\u00ed z\u00e1kazn\u00edci zm\u011bn\u00ed poskytovatele, jakmile se c\u00edt\u00ed nedocen\u011bni, pova\u017euj\u00ed z\u00e1stupce spole\u010dnosti za neu\u017eite\u010dn\u00e9 nebo maj\u00ed jin\u00e9 probl\u00e9my souvisej\u00edc\u00ed se slu\u017ebami.<\/p>\n\n\n\n<p>Nedostate\u010dn\u00e1 komunikace mezi z\u00e1kazn\u00edkem a dodavatelem je p\u0159\u00ed\u010dinou nap\u011bt\u00ed kolem plateb a nezaplacen\u00fdch faktur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jak z\u00edskat nezaplacen\u00e9 faktury a zas\u00edlat upom\u00ednky?<\/h2>\n\n\n\n<p>Za prv\u00e9, je nezbytn\u00e9 fakturovat co nejd\u0159\u00edve a zajistit, aby v\u00e1\u0161 z\u00e1kazn\u00edk obdr\u017eel va\u0161e faktury. Zkontrolujte spr\u00e1vnost sv\u00fdch faktur a tak\u00e9 kontaktn\u00ed \u00fadaje sv\u00fdch z\u00e1kazn\u00edk\u016f. Uchov\u00e1vejte ve sv\u00fdch souborech v\u0161echny podepsan\u00e9 dokumenty, \u00fa\u010dtenky, ov\u011b\u0159en\u00ed atd. To se v\u00e1m m\u016f\u017ee pozd\u011bji hodit.<\/p>\n\n\n\n<p>Pravideln\u011b kontrolujte data splatnosti sv\u00fdch faktur. U n\u011bkter\u00fdch klient\u016f, o kter\u00fdch v\u00edte, \u017ee chod\u00ed pravideln\u011b pozd\u011b, po\u0161lete kr\u00e1tk\u00fd text nebo e-mail s bl\u00ed\u017e\u00edc\u00edm se datem splatnosti, m\u00edsto abyste \u010dekali, a\u017e bude tak\u00e9 pozd\u011b. V den splatnosti, pokud jste st\u00e1le neobdr\u017eeli platbu, za\u0161lete z\u00e1kazn\u00edkovi jednoduchou a zdvo\u0159ilou upom\u00ednku.<\/p>\n\n\n\n<p>Pokud jste ud\u011blili platebn\u00ed lh\u016ftu nebo pl\u00e1n vypo\u0159\u00e1d\u00e1n\u00ed, ujist\u011bte se, \u017ee va\u0161i z\u00e1kazn\u00edci\/dlu\u017en\u00edci dodr\u017euj\u00ed sv\u00e9 z\u00e1vazky. V opa\u010dn\u00e9m p\u0159\u00edpad\u011b jim neprodlen\u011b za\u0161lete upom\u00ednku k platb\u011b.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">V dopise s upom\u00ednkou nezapome\u0148te uv\u00e9st n\u00e1sleduj\u00edc\u00ed:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>kontaktn\u00ed \u00fadaje obou spole\u010dnost\u00ed<\/li>\n\n\n\n<li>datum va\u0161eho odvol\u00e1n\u00ed<\/li>\n\n\n\n<li>kontaktn\u00ed osoba pro fakturaci ve va\u0161\u00ed spole\u010dnosti<\/li>\n\n\n\n<li>informace o splatnosti faktury (\u010d\u00edslo, detail, p\u0159\u00edpadn\u00e1 kopie)<\/li>\n\n\n\n<li>dlu\u017en\u00e1 \u010d\u00e1stka (jistina a mo\u017en\u00e9 n\u00e1klady, mus\u00ed b\u00fdt od\u016fvodn\u011bny va\u0161imi v\u0161eobecn\u00fdmi podm\u00ednkami)<\/li>\n\n\n\n<li>p\u0159ipomenut\u00ed va\u0161ich platebn\u00edch podm\u00ednek a d\u016fsledk\u016f v p\u0159\u00edpad\u011b prodlen\u00ed<\/li>\n\n\n\n<li>datum splatnosti upom\u00ednky a odkaz na platbu<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Existuj\u00ed automatiza\u010dn\u00ed nebo IT \u0159e\u0161en\u00ed pro sledov\u00e1n\u00ed va\u0161ich faktur, plateb a upom\u00ednek. <a href=\"http:\/\/mindyourbills.eu\/\">Bezplatn\u00e1 aplikace MindYourBills<\/a>, nap\u0159\u00edklad umo\u017e\u0148uje snadn\u00e9 zad\u00e1v\u00e1n\u00ed faktur do aplikace, upozorn\u00ed v\u00e1s na splatnost faktury, nab\u00eddne v\u00e1m automatickou upom\u00ednku a n\u00e1slednou kontrolu v p\u0159\u00edpad\u011b nezaplacen\u00fdch faktur.<\/p>\n\n\n\n<p>Pokud po va\u0161ich upom\u00ednk\u00e1ch z\u016fstanou faktury nezaplacen\u00e9, obra\u0165te se na zprost\u0159edkovatele. Zprost\u0159edkovatel nem\u00e1 \u017e\u00e1dn\u00e9 citov\u00e9 vazby. Jak jeho n\u00e1zev napov\u00edd\u00e1, sed\u00ed mezi dv\u011bma reproduktory. Pom\u00e1h\u00e1 v\u00e1m vym\u00e1hat splatnost a z\u00e1rove\u0148 pova\u017eujete dlu\u017en\u00edka za klienta jeho klienta. Naslouch\u00e1 va\u0161emu klientovi a mus\u00ed prok\u00e1zat otev\u0159enost, aby co nejrychleji na\u0161el sm\u00edrn\u00e9 \u0159e\u0161en\u00ed. P\u0159\u00e1telsk\u00e9 vyjedn\u00e1v\u00e1n\u00ed je v\u017edy vhodn\u011bj\u0161\u00ed pro zp\u011btn\u00e9 z\u00edsk\u00e1n\u00ed va\u0161ich nezaplacen\u00fdch faktur p\u0159i zachov\u00e1n\u00ed obchodn\u00edho vztahu.<\/p>\n\n\n\n<p>Schopnost naslouchat a budovat d\u016fv\u011bru usnad\u0148uje dialog se z\u00e1kazn\u00edkem s opo\u017ed\u011bnou platbou. Inkasn\u00ed spole\u010dnosti maj\u00ed velk\u00fd z\u00e1jem na hled\u00e1n\u00ed platebn\u00edch \u0159e\u0161en\u00ed p\u0159i zachov\u00e1n\u00ed vztahu se z\u00e1kazn\u00edkem a image va\u0161\u00ed zna\u010dky.<\/p>\n\n\n\n<p>Neexistuje \u017e\u00e1dn\u00fd kouzeln\u00fd vzorec pro vyjedn\u00e1n\u00ed dokonal\u00fdch platebn\u00edch podm\u00ednek. Za technick\u00fdmi a finan\u010dn\u00edmi aspekty sjedn\u00e1v\u00e1n\u00ed platebn\u00edch podm\u00ednek se skr\u00fdv\u00e1 obchodn\u00ed strategie. Mus\u00edte udr\u017eovat dobr\u00e9 vztahy se z\u00e1kazn\u00edky a zm\u00edr\u0148ovat nap\u011bt\u00ed, abyste zabr\u00e1nili tomu, \u017ee se pozdn\u00ed platby zm\u011bn\u00ed v nezaplacen\u00ed. Ale kdy\u017e v dob\u011b splatnosti upom\u00ednky st\u00e1le nedostanete zaplaceno, je \u010das sv\u011b\u0159it projedn\u00e1n\u00ed va\u0161\u00ed pohled\u00e1vky d\u016fv\u011bryhodn\u00e9mu zprost\u0159edkovateli, jako je nap\u0159. <a href=\"http:\/\/www.recover.eu\/cs\/sluzby-2\/\">MEZIN\u00c1RODN\u00cd RECOVER COMPANY\u00ae<\/a> .<\/p>","protected":false},"excerpt":{"rendered":"<p>Co d\u011bl\u00e1te, kdy\u017e \u010del\u00edte obt\u00ed\u017en\u00e9 situaci, kdy se rozhodujete mezi udr\u017een\u00edm vztahu se z\u00e1kazn\u00edkem a zaplacen\u00edm faktury?<\/p>","protected":false},"author":1,"featured_media":914,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-911","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clients"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment entretenir de bonnes relations client tout en r\u00e9clamant le paiement de ses factures ? - INTERNATIONAL RECOVER COMPANY<\/title>\n<meta name=\"description\" content=\"R\u00e9cup\u00e9rez vos factures impay\u00e9es sans ab\u00eemer vos relations commerciales. 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