FAQ

When you receive a document from INTERNATIONAL RECOVER COMPANY ® attesting a delay of payment, you have to pay as soon as possible. You received a service or a product was sold to you.. It is normal that the company tries to recover the due. If you don't pay your bills directly you risk to have more and more debts and so more and more problems.

In case of financial difficulties, please contact the legal department in order to find the best solution for all parts.

A delay of payment can make your life a misery.. Let us help you to find a solution with you !

Yes.

INTERNATIONAL RECOVER COMPANY® respects the Law. It is very important for us.
The SMS that we send are totally free of charge for the debtors. It is a free service that we offer in order not to increase the costs for then.

Yes. The costs are always in accordance with the european laws and the general conditions of payment of our customers.
Your delay of payment caused costs to our customer. So you also have to pay the extra costs.

Our legal departments are situated in different countries in Europe.

You can join us:

- by mail: united-kingdom(@)recover.eu

- by our online contact form

- by phone: +32 4 234 15 00

- by SMS: +32 490 117 111

Our multilingual teams will help you to find the best solution to your unpaid bill.

In order to protect the debtor's privacy, we NEVER send emails to debtors.

However, you may receive an automatic email informing you that an answer to your request is available on our secure web platform.

1- Since 1993, INTERNATIONAL RECOVER COMPANY® has processed personal data as confidential information. We make every effort to avoid leakage of information.

2- We communicate personal data exclusively to our sub-contractors (debt collection agents, ...) or lawyers, and we only do so for the successful execution of the debt recovery mission entrusted to us.

3- We seek, organize and retain all the private information necessary for the successful execution of the mission entrusted to us.

4- The archiving time is strictly necessary for the fulfilment of our mission and for the observance of our regulated and legal obligations.

4a- If the debt in question is recovered, we systematically suppress personal data within 7 years from the full payment of the debt, in accordance with our legal obligation to store tax information for verification purposes.

4b- In case of a material impossibility to recover the debt in question (e.g. insolvency) or legal (e.g. final negative decision, decision proving the prescribed nature of the debt ...), we suppress personal data within 1 year from the finding of impossibility of recovery.

4c- If the assignment entrusted to us is terminated before the recovery of the debt in question, we suppress the personal data after 1 year.

5- Until now, INTERNATIONAL RECOVER COMPANY® has not experienced any loss of data.