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5 pieces of advice to reduce the number of appointments missed

03/01/2019

Please find below 5 pieces of advice to reduce the number of appointments missed:

1- Informing the patients when the scheduling is made
When making the appointment, remind the patients that the appointments must be attended and in case they fail to attend the examination they should notify such a situation with 48 hours in advance.
You should mention this on your site or on the Facebook page and ask your secretary to insist upon this aspect.
 
2- Increasing awareness of patients with respect to the consequences that could occur from failing to attend examinations
Write a clear and legible notice in the waiting room in order to inform the patients with respect to the consequences could occur from failing to attend examinations. Warn them that for the good operation of your practice and in order to provide good conditions for your patients, they shall be fined if failing to attend the appointments settled or if they do not cancel them in due time.
 
3- Remind the patients with respect to the appointments settled
You could request your secretary to submit a message to the patients 48 hours prior to the appointment in order to remind them that they have an appointment. You are not supposed to call them. Their time is precious, just like your time or the time of your secretary. Take advantage of this message to remind them the contact and access details, and maybe the price conditions.
 
4- Invoice the appointments missed
Your patients have been warned several times with respect of the consequences of failing to attend the appointments and with respect to your price conditions. Your time in precious. Time is money,  this is the saying. You have the right to invoice them for the financial loss incurred by you at the fair price. Don’t wait.
 
5- Request the payment of your invoices
Make sure that you fees were paid. Irrespective of the fact that your patients attended or not the appointment, you deserve being paid. INTERNATIONAL RECOVER COMPANY® provides consultancy in drafting the notifications or general conditions and could help you in recovering the amounts owed to you. Please do not hesitate to contact us.